Most Frequently Asked Questions (FaQ)

What payment options are available?

Several payment options are available, including: Credit Card, direct debit (EU wire transfer, Lastschrift), or anonymously by phone.

How can I retrieve my login details?

If you forgot your login details, please visit the CCBill Support Page.
If you signed up via Verotel, visit the Verotel Support Page.

I couldn't login successfully. What should I do?

To login just go to the Members area. There you enter the username and password we sent you in your welcome email. Both username and password are case sensitive. Your browser cookies need to be enabled, or set to 'accept all' cookies. If you can not see or hear the security code, please refresh the login page by pressing CTRL+F5. After too many wrong login attempts only a restart of your PC and your Internet connection will help. You can also wait 20 minutes to try again to login.

How do I cancel my membership account?

To cancel your membership visit the CCBill Support Page.
If you signed up via TicketsClub visit the Verotel Support Page.

How do I play videos on my Apple Macintosh Computer?

To watch the videos on an Apple Macintosh computer system use the Windows Media Player for Mac. You can download the latest version here.

How can I download ZIP files?

ZIP downloads are available for all photo sets. The ZIP comes with all photos in high quality. The download link is at the bottom of a model page and says "Download complete photoset as ZIP folder".

How can I add a models picture to my favorites?

If you watch a models picture and you like it, then you may click the Link called "Add to MyClub" on the right of the model info box. If you like to view your favorite pictures again, just go to your "MyClub".

I can not watch videos, because I get an error message.

The Videos are converted as file format Windows Media V9. The easiest way to watch AlexBoys Videos is to install the Windows Media Player 10 or higher. Download the latest version here. You can also watch the online video stream on each video page.

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